Terms and conditions

Effective Date: July 8, 2026

These Terms and Conditions ("Terms") govern access to and use of all websites, portals, mobile applications, artificial intelligence systems, communication systems, software, and related services operated by DRS Protect, Inc. ("DRSP," "we," "us," or "our"), including www.drsprotect.com and any current or future websites, customer portals, employee portals, mobile applications, communication systems, AI systems, software applications, and electronic services (collectively, the "Platform").

By accessing or using the Platform, creating an account, requesting services, applying for employment, accepting assignments, communicating with DRSP, or otherwise interacting with DRSP, you agree to be bound by these Terms.

The Platform is intended to facilitate:

• Security service requests
• Workforce management
• Employee communications
• Customer communications
• Scheduling
• Dispatching
• Incident reporting
• Administrative functions
• Customer support
• Training and compliance activities
• Other business operations conducted by DRSP

Users may include clients, employees, applicants, contractors, vendors, and other authorized individuals.

You must be at least eighteen (18) years of age to use the Platform.

You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account.

DRSP reserves the right to suspend, restrict, deactivate, or terminate any account at any time for legal, operational, security, business, or compliance reasons.

You may not:

• Share your account credentials.
• Transfer your account to another person.
• Create multiple accounts without authorization.
• Use another person's account.
• Impersonate another person or entity.

DRSP may utilize artificial intelligence, automation tools, communication platforms, scheduling systems, workforce management systems, cloud services, APIs, digital workflows, and other technologies in connection with the Platform and Services.

Such systems may assist with:

• Scheduling
• Dispatching
• Attendance monitoring
• Reporting
• Customer support
• Incident intake
• Communications
• Notifications
• Workforce management
• Service coordination

DRSP reserves the right to add, remove, replace, or modify technologies, vendors, software providers, integrations, and service providers at any time without notice.

The Platform may rely on third-party services that are beyond DRSP's control. DRSP is not responsible for outages, interruptions, bugs, delays, security incidents, service failures, or operational issues caused by third-party technology providers.

You agree to provide accurate, complete, and current information.

You are solely responsible for the accuracy of information submitted through the Platform.

You may not:

• Submit false information.
• Misrepresent your identity.
• Misrepresent your qualifications, certifications, licenses, or authority.
• Upload fraudulent documents.
• Create accounts using inaccurate information.

Any content submitted through the Platform, including messages, photographs, videos, audio recordings, reports, attachments, comments, documents, or other materials ("Content"), must comply with applicable laws.

You may not submit Content that:

• Is unlawful.
• Is defamatory.
• Is threatening.
• Is harassing.
• Is obscene.
• Violates intellectual property rights.
• Violates privacy rights.
• Contains malicious software.
• Constitutes spam or unauthorized solicitation.

DRSP may review, archive, edit, remove, restrict, or delete Content at its sole discretion.

You retain ownership of Content you submit. However, you grant DRSP a non-exclusive, royalty-free, worldwide license to use, reproduce, store, process, transmit, display, and distribute such Content as reasonably necessary to operate the Platform, provide Services, comply with legal obligations, and conduct business operations.

By providing your telephone number, email address, or other contact information, you authorize DRSP to communicate with you through:

• Telephone calls
• SMS/text messages
• Email
• Push notifications
• Artificial intelligence systems
• Automated communication systems
• Customer portals
• Mobile applications
• Other electronic communication methods

Communications may include:

• Scheduling
• Attendance notifications
• Coverage requests
• Service updates
• Account administration
• Customer support
• Incident notifications
• Billing information
• Employment matters
• Operational communications
• Marketing communications

Message frequency may vary.

Message and data rates may apply.

You may opt out of promotional text messages by replying STOP.

You may obtain assistance by replying HELP or contacting Support@DRSProtect.com or 888-553-3777.

Certain operational communications may be necessary for the delivery of services, employment, scheduling, dispatching, attendance tracking, emergency notifications, incident notifications, and account administration and may not be subject to the same opt-out options.

The Platform and all related materials remain the exclusive property of DRSP.

This includes, without limitation:

• Software
• Reports
• Training materials
• Knowledge bases
• AI prompts
• AI workflows
• Documentation
• Policies
• Procedures
• Branding
• Logos
• Trademarks
• Business methods
• Operational systems

Nothing in these Terms transfers ownership of DRSP intellectual property to any User.

You may not:

• Copy
• Reproduce
• Modify
• Reverse engineer
• Decompile
• Distribute
• Sell
• Lease
• Commercially exploit

any portion of the Platform without DRSP's prior written consent.

Users shall not:

• Interfere with Platform operations.
• Attempt unauthorized access.
• Circumvent security controls.
• Introduce malware or malicious code.
• Harvest user information.
• Violate applicable laws.
• Violate privacy rights.
• Misuse communications systems.
• Disrupt services provided by DRSP.

DRSP reserves the right to investigate any suspected violation of these Terms.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRSP DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR AVAILABILITY.

DRSP DOES NOT WARRANT THAT:

• THE PLATFORM WILL BE ERROR-FREE.
• THE PLATFORM WILL BE UNINTERRUPTED.
• DEFECTS WILL BE CORRECTED.
• THE PLATFORM WILL ALWAYS BE AVAILABLE.
• THE PLATFORM WILL MEET USER EXPECTATIONS.

To the fullest extent permitted by law, DRSP shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to the Platform.

Where a User has entered into a Master Services Agreement, Service Agreement, Employment Agreement, Proposal, Service Schedule, Addendum, or other written agreement with DRSP, the liability provisions of that agreement shall control.

For all other Users, DRSP's total liability arising out of or relating to the Platform shall not exceed the greater of:

• Five Thousand Dollars ($5,000); or
• The amount paid by the User to DRSP during the thirty (30) days immediately preceding the event giving rise to the claim.

In no event shall DRSP's total liability exceed Twenty-Five Thousand Dollars ($25,000).

DRSP provides security services intended to reduce risk.

DRSP does not guarantee:

• Prevention of crime
• Prevention of loss
• Prevention of injury
• Prevention of property damage
• Detection of all threats
• Detection of all weapons
• Detection of all contraband
• Detection of all security incidents

DRSP is not an insurer.

Users are responsible for obtaining any insurance coverage they deem necessary.

DRSP shall not be liable for delays, interruptions, or failures caused by circumstances beyond its reasonable control, including:

• Natural disasters
• Pandemics
• Government actions
• Labor disruptions
• Civil disturbances
• Terrorist acts
• Utility failures
• Internet outages
• Communications failures
• Vendor outages
• Cybersecurity incidents
• Acts of God

Users shall not disclose or misuse:

• Customer information
• Employee information
• Site information
• Security procedures
• Incident reports
• Operational information
• Training materials
• Proprietary business information

except as authorized by DRSP or required by law.

Any dispute arising out of or relating to these Terms, the Platform, employment, services, communications, transactions, or the business relationship between the parties shall be resolved through binding arbitration administered by the American Arbitration Association.

The arbitration shall occur in California.

The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

These Terms shall be governed by the laws of the State of California without regard to conflict of law principles.

These Terms, together with the Privacy Policy and any applicable written agreements between the User and DRSP, constitute the entire agreement regarding use of the Platform.

Where a conflict exists between these Terms and a signed Master Services Agreement, Service Agreement, Employment Agreement, Proposal, Service Schedule, or Addendum, the signed agreement shall control.

DRSP may modify these Terms at any time.

Continued use of the Platform following any modification constitutes acceptance of the updated Terms.

DRS Protect, Inc.

536 Stone Road, Suite A
Benicia, California 94510

Phone: 888-553-3777

Email: Support@DRSProtect.com

Website: www.DRSProtect.com

Private Patrol Operator License #120927

Last Updated: July 8, 2026